Refund To Customer

Occasionally, you may encounter a situation where you are required to reimburse a customer after charging their credit card. To initiate the refund process, follow these steps: navigate to the “Revenue Report” menu, then select “Card Transactions.” Locate the relevant trip and click on the refund option. You will be prompted to choose between a full or partial refund. Subsequently, your merchant’s payment gateway will process the refund to the customer’s credit card within 3-5 business days, subject to your merchant’s specific payment and refund policies.