Refund To Customer

Occasionally, you may encounter a situation where you are required to reimburse a customer after charging their credit card. To initiate the refund process, follow these steps: navigate to the “Revenue Report” menu, then select “Card Transactions.” Locate the relevant trip and click on the refund option. You will be prompted to choose between a full or partial refund. Subsequently, your merchant’s payment gateway will process the refund to the customer’s credit card within 3-5 business days, subject to your merchant’s specific payment and refund policies.

1. To refund a customer to their credit card, go to Revenue Reports menu> Card transactions.
2. Click on refund button.
3. A popup window will appear, here if you would like to refund the full amount simply click the refund button in green colour. If you would like to refund partial amount, delete the amount which is already populated and enter the amount of your choice and click refund green button, our system will automatically auto populate the remaining balance in the amount section. You can repeat multiple time for partial payments till the balance become zero.